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A council has extended its deadline for a "repeatedly failing" bin company, despite months of complaints from residents and the service remaining an "extreme concern". 

Trafford Council gave their waste contractor firm, Amey, until Friday January 31 to dramatically improve services for residents, but say "the service is not yet meeting standards residents expect".

Problems with Amey's bin collections, alongside its street and park cleansing services, have persisted for months, with residents having to take their own rubbish to tips and some taking to cleaning streets themselves.

Trafford Council never made it clear what the repercussions for a failure to improve the situation would be for Amey, other than threatening previously to take services back in house, at least temporarily.

Now, despite the initial deadline having passed and concerns remaining, the authority has extended Amey's ultimatum date to Friday, February 21.

A spokesperson for Trafford Council said: “The service is not yet meeting the standards our residents expect, especially around assisted collections.

"While there have been improvements in some areas, the overall service provided by Amey is still not meeting its obligations and remains a cause of extreme concern for us.

“In light of the repeated failings, senior leaders at the Council have met this week to approve further action under the contract to get Amey to deliver the service to the level that our residents deserve.

“These measures include a demand for a dramatic decrease in missed assisted collections, all rounds to be completed on their scheduled day and better management of the rounds from Amey of the service.

“We have set a deadline for February 21 for these further improvements to take place.”

The council has previously admitted that the issues with Amey's service has placed the authority in breach of its stautory obligations on waste collection services.

The council also fined Amey £1million for submitted inaccurate accounts information to it in 2018.

Despite concerns, Coun Mike Cordingley, who represents Gorse Hill ward, took to Twitter to compliment Amey over their handling of a complaint he had raised.

He said: "Credit where credit's due. You've done a great cleaning up under Barton Road bridge on the job I raised. Far more than I was expecting. Well done to the lads and lasses.

"It's better than it has been for a long time."

An Amey spokesperson said: “Amey continues to work closely with Trafford Council through the One Trafford Partnership to improve the quality of our waste collection service.

"We have implemented a range of additional measures to continue to reduce missed bins and further improve the service.”

The spokesperson added that in the last month, 99.6pc of bins presented for collection were emptied on the first attempt.

They added: "We acknowledge that we still have areas of the service which need to be further improved, and we are continuing to work with our crews to reduce missed bins.”


Posted: 2020-02-07 14:58:38

Read full article on Trafford


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